Ordering and Payment - FAQ's

If you’d like your gifts to arrive at one address on one date, you can simply add them to the shopping crate and checkout in one transaction. You’ll only pay one delivery charge for up to 6 crates.

If you’re shopping for multiple occasions or different delivery addresses, you’ll have to place separate orders, though if you login to your account you can save your details and checkout more simply and swiftly. 

Our website is open for orders 24 hours a day, 365 days a year and we’re here ready to take your call Monday to Friday between 9am and 5pm. If you’d prefer to place your order over the phone please have the billing details, delivery address and your desired gift message to hand. Our number is 020 7627 0800.

We accept Visa, Mastercard and American Express credit or debit cards. You can also pay using Paypal.

We use payment providers Secure Trading and Paypal to guarantee that your information is kept safe whether you’re placing your order on our website, mobile site or over the phone.

All credit and debit card information is held securely by Secure Trading and Paypal and is not accessible by us.

The majority of our crates are sent as gifts which are delivered directly to the recipient. Because of this we will never include invoices or prices with our crates.

We can change the details of your order before it leaves us. Contact us before 10am on the day before delivery is due and we will do our best to make the changes.

After this time the parcel will be with our courier and amendments may not be possible or may incur a charge.

Please email us your order number and we will send your VAT receipt or invoice. Be aware that some of our products are VAT exempt. 

If you place your order online you’ll receive a confirmation email. Please check the details carefully because we can only amend your order before it is collected by our courier.

If you haven’t received your confirmation email please check your junk folder because they occasionally become trapped by spam filters, especially with Hotmail and Gmail accounts.

If you’ve provided a mobile phone number and/or email address, on the day of delivery you will receive a text message and/or email to let you know that the parcel is on its way and provide a 1-hour delivery window.

If you need to cancel an order please let us know as swiftly as possible because if the order has already been handed to our courier it may not be possible to cancel or may incur a fee.

Once we have made a personalised slate or plaque we are unable to refund this cost.  Any refunds will be processed by us within 24 hours of agreement, though the speed of banking providers to process refunds can vary.

Once you’ve chosen which one of our gifts to send you can choose to add additional treats for the lucky recipient.

We’ve chosen the finest Belgian chocolates, red and white wine, champagne or secateurs which will make your gift even more special.

When you place your order you’ll be given the chance to personalise your gift with the following options:

  • Slate stake: A slender slate that can be placed in the ground beside the plant as it grows.
  • Hanging slate: A rectangular slate which can be hung on or beside the plant.
  • Wooden plaque:  Perfect for surprising the recipient with a message before the crate  is opened.
  • Wooden spoon: Great for a short message or the name of the recipient.

All our engravings are made by us in-house so this won’t delay the arrival of your order.

Some gifts come with personalisation as standard, please see product pages for details.