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Frequently Asked Questions

• How are the gifts packed?
• When do we deliver?
• Key Gift Dates..Mother's Day...Father's Day
• Do you offer a Bespoke Corporate Gift Service?
• Does there need to be someone in to receive the gift?
• What happens if no-one is in?
• Where do we deliver to?
• Same day delivery in London
• When to order
• How much is the delivery?
• Alternative delivery options?
• Do you deliver abroad?
• What wines come in the Gluttonous gardener packs?
• What pots do your plants arrive in?
• I don't know what will grow best in the recipients garden…
• Are your plant gifts available all year round?
• Who designed your beautiful site?
• Who took your fabulous photographs?

How are the gifts packaged?

All of our gifts are beautifully packaged and will delight before they are even opened! Gluttonous Gardener presents are packed in rustic wooden crates, cocooned in wood-wool, and hand tied with raffia, this all ensures your parcel arrives the next day looking as amazing as it did when it left us. Once empty the crates can be put to a number of uses and at the very least make great kindling! Woodwool, although at times a little messy, is still the best and most natural packaging material that exists, additionally it is one of the few materials that does not compact when damp and yet will make a welcome addition to the compost heap.

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When do we deliver?

Deliveries take place between 9am – 5:30pm Monday to Friday UK Nationwide (excluding Bank Holidays when we like to take a rest too). You select the exact date that you wish your gift to be delivered from the drop down menu on the order form, Our gifts are always sent on an overnight courier delivery service to ensure that your gift arrives looking as good as it did when it left us.
We offer a same day delivery service within London (prices vary and start from as little as £13)
Parcels require a signature upon delivery so if you know of somewhere safe that it can be left such as in the porch then please call us or email to let us know.

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Key Gift Dates for 2008 - Fathers Day Gifts ....Mother's Day GIfts

Valentines Day - Thursday 14th February 2008
- Send our Passion Pack Passion pack as the perfect gift for Valentines. Order before 13th February to ensure delivery on Valentines Day for the perfect Romantic Gesture.

Mother's Day - Sunday 2nd March 2008
Our Rose Box makes the perfect Mother's Day Gift. Order before 28th Februay to ensure delivery for Mother's Day.

Father's Day Gifts - Sunday June 15th 2008
Our Red Wine and Vine Crate is the perfect Father's Day gift. Orders must be placed before 12th June to ensure delivery in time for Father's Day.

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Do you offer a corporate bespoke gift service?

The Gluttonous Gardener also offers a bespoke gifting service. We are not limited to our existing range of over 50 inspiring gifts ideas, we can come up with a gift that is as unique as your company. This could be simply to reward staff or thank clients at Christmas or even to promote a new product to the press to ensure it gets noticed. Our corporate gifts are naturally eco friendly and kind to the environment.
There is no minimum order and we can come up with a range of ideas on request. We can incorporate your product in to our crates and have our crates branded with your company logo. For more information on our bespoke gifting service you can email sally at sally@glut.co.uk or visit our corporate page for more information....... back to top

Does there need to be someone in to receive the parcel?

We require a full postcode in order to deliver your parcel – if you do not have this then please give us a ring on 020 7627 0800 and Sally will be happy to find it for you. It is also very useful for our courier to have a contact number for the address of where the parcel is being delivered in case of difficulty locating the address.

We require a signature upon delivery of your item so please ensure that there will be someone in to sign for the parcel on your chosen day of delivery. If you know that there is somewhere that the parcel can be left safe so a signature is not required please email sally@glut.co.uk with your order details and instructions on where your parcel can be left safe.

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What happens if no one is in?

Our courier will make two attempts at delivering the parcel. If there is no one in the first time they will leave a card to instruct the recipient that they have been and then the parcel will be sent out for delivery again the following day (Monday if the first attempt was on Friday). The parcel is then held in a fail cage for 5 days after the second attempt and if the recipient has not contacted the courier by then it will be returned to us and you will be charged a second delivery charge to have it sent out a second time. We obviously do our best to avoid this happening and will contact customers if we think there is a problem with delivery before it is returned to us. It is however important to ensure that there is someone to receive the parcel at the time of ordering.

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Where do we deliver to?

We will happily deliver your parcel to anywhere in the UK - England, Scotland, Wales, Northern Ireland including offshore. Offshore deliveries can take up to 2 working days and carry a slightly higher delivery cost.

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Same day delivery in London

Prices start from as little as £13 for same day delivery and vary depending on their destination. We can deliver to all parts of London and can specify a time for delivery such as after 6pm etc. This is an ideal service for last minute present buying please contact us to get a quote.

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When to order?

For next day delivery orders must be received by 12 but it is always a good idea to ring to check as very often we can still get orders out for next day up to as late as 3pm. Orders received by 12 on Friday will be delivered on Monday – however with certain crates it is advisable to have them sent out the following week as they may suffer having spent the weekend in transit – if in doubt do give us a call or email us.

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How much is delivery?

Delivery is £8 (UK Mainland) and is sent by courier for next working day delivery to ensure plants are received in the shortest time possible and look as good as they did when they left us. Delivery to Northern Ireland, Scottish Islands, The Highlands and the Channel Islands costs £16 and is sent on a two day service. If you are sending more than one item to the same address delivery is still only £8 or £16"

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Alternative delivery options

Saturday Delivery is £25 your parcel will be delivered before midday on Saturday. We can also offer services such as delivery before 12, by 10:30, by 9am and by 7:30 - prices vary.

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Do you deliver abroad?

We are able to send our gifts into Europe on a 2 - 3 day service. Please call us on 020 7627 0800 for more information. Prices start from as low as £18 for delivery to France, all of our gifts are sent by international courier.

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What wines come in the Gluttonous gardener packs?

All of the wines and Champagnes that come with Gluttonous gardener gift crates have been carefully selected for us by renowned London wine merchants Lea and Sandeman. We pride ourselves on the quality of all of the food and drink items that are packed in our boxes and for the oenophiles amongst you a little more information is supplied below:

Champagne Benedick Brut NV

A blend of Pinot Noir and Pinot Meunier, with about 10% Chardonnay to give a dash of elegance. Our house champagne is considerably better than some widely available cheap Grandes Marques, and very consistent in quality.

- “The best house Champagne I have tasted in a very long time”. Egon Ronay

Red Wine - Château Belle Garde

Really firm wine with a beautiful crimson colour, brilliant fruit, fleshy tannins. Already selected in the 'La Revue du Vin de France’.
This wine got the Gold Medal at the 'Concours Agricole de Paris'.

White Wine - Mâcon-Vinzelles

Made by a small group of conscientious growers, relying upon good quality fruit rather than oak. This wine is outstanding value and quality for the Macon region. Winner of the Médaille de'bronze Paris 2006.

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What pots do your plants arrive in?

Where the plant is destined to spend any length of time in the pot we use terracotta. Although fragile and heavy, terracotta is the best choice for your plant, allowing free drainage and air supply to the root system. As well as this it looks nicer than most alternatives. Where a plant is destined for planting it will either arrive in a re-cycle-able growers pot, or if dormant root wrapped with moss and Hessian.

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I don't know what plant will grow best in the recipients garden...

For advice about the plants and their requirements please give us a call and Ned or Sally will be able to help you out and make some suitable suggestions about what will grow best.

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Are your plant gifts available all year round?

We do our best to make all of our crates available all year round but nature is a fickle mistress and some plants are simply not available year round. As well as this the less green fingered may be unaware that many plants change their appearance throughout the year so may not appear as on the current website image. If you are in any doubt feel free to call us on 020 7627 0800 to check.

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Who designed your beautiful site?

Our site was lovingly developed by osmodus

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Who took your fabulous photographs?

Georgia Glynn-Smith www.glynnsmith.co.uk

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(GMT) 00:00 23 July 2008

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